1. Bookings & Deposits

 

 

• All bookings are subject to availability and confirmation.

• A non-refundable deposit may be required to secure your booking. This deposit is deducted from the final balance.

• Luxe Detailing reserves the right to refuse or cancel bookings at its discretion.

 

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2. Cancellations & Rescheduling

 

 

• Cancellations or rescheduling within 24 hours of the scheduled appointment will incur a 50% cancellation fee or forfeiture of the deposit.

• Failure to provide access to the vehicle at the agreed time will be treated as a late cancellation.

• Cancellations made more than 24 hours in advance may be rescheduled once without penalty.

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3. Payments

 

 

• Full payment is due upon completion of the service, unless otherwise agreed in writing.

• Accepted payment methods will be communicated at the time of booking.

• Outstanding balances must be settled before the vehicle is released.

 

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4. Vehicle Condition & Pre-Existing Damage

 

 

• Luxe Detailing is not responsible for pre-existing damage, including but not limited to: scratches, dents, stone chips, corrosion, weak paint, resprayed panels, or worn interior materials.

• It is the client’s responsibility to inform us of any known issues prior to the service.

• Heavily soiled vehicles (e.g. excessive pet hair, biohazards, mould, or neglect) may incur additional charges or refusal of service.

 

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5. Service Limitations

 

 

• While every effort is made to achieve the best possible result, 100% defect removal is not guaranteed, particularly with aged, damaged, or previously repaired paintwork.

• Paint correction and enhancement services improve appearance but do not make a vehicle “as new.”

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6. Mobile Detailing Requirements

 

 

For mobile services, the client must provide:

 

• Safe and legal parking

• Adequate access to the vehicle

• A suitable power and/or water supply if required (unless agreed otherwise)

 

 

If conditions are unsuitable, Luxe Detailing reserves the right to reschedule or cancel the service.

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7. Weather Conditions

 

 

• For mobile services, adverse weather may require rescheduling to ensure quality and safety.

• Luxe Detailing will contact the client as early as possible if weather impacts the booking.

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8. Ceramic Coatings & Protection Products

 

 

• Ceramic coatings require specific aftercare. Failure to follow aftercare guidance may void any warranty.

• Curing times must be respected; Luxe Detailing accepts no liability for damage caused by early exposure to water, chemicals, or abrasion.

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9. Satisfaction & Complaints

 

 

• Any concerns must be raised within 24 hours of service completion.

• Luxe Detailing must be given the opportunity to inspect and, where appropriate, rectify the issue.

• Refunds are not provided for completed services.

 

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10. Liability

 

 

• Luxe Detailing holds appropriate care standards but shall not be liable for:

   

  • Mechanical or electrical failures

  • Alarm issues

  • Trim failure due to age or fragility

   

• Liability is limited to the value of the service provided.

 

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11. Photography & Marketing

 

 

• Luxe Detailing may photograph or record vehicles for portfolio, social media, and marketing purposes, unless the client explicitly requests otherwise in writing.

 

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12. Amendments

 

 

• Luxe Detailing reserves the right to amend these Terms & Conditions at any time. The version in effect at the time of booking shall apply.